Privacy Policy

1. Information We Collect

When you use a Relai Application, we may collect certain types of information to provide and support our services. This includes your name, email address, and phone number to create and manage your account and provide relevant communication and support. If you make payments within the app, your payment information is securely processed through trusted third-party payment providers, and Relai does not store or process payment card numbers directly.

Our Applications may also request access to your device location and Bluetooth functionality. Location data helps identify nearby Relai Exchange Zones, and Bluetooth is used to securely connect to and operate Relai Exchange Zone Compartments. We may also collect app usage information and diagnostic data to improve performance and maintain system integrity.

We do not collect biometric data, contact lists, SMS content, media files, or any other unnecessary personal information.

2. How We Use Your Information

The information we collect is used solely to deliver and enhance the functionality of our Applications. This includes enabling access to Relai Exchange Zone Compartments, processing transactions, managing user authentication, providing support, maintaining system security, and improving the overall user experience.

Your information will not be used for advertising purposes, and it will not be repurposed for uses unrelated to the operation of the Application.

3. Data Sharing and Third-Party Access

Relai does not sell or rent your personal information to third parties. We only share information when necessary to process payments through secure, PCI-compliant third-party providers, enable core functionality through vetted service providers operating under confidentiality agreements, comply with legal obligations, or protect the safety, rights, or property of Relai, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information. This includes encryption of sensitive data, access restrictions, secure user authentication, and regular security audits. However, no system is entirely immune to risk. We encourage users to maintain strong passwords and keep their devices secure.

5. Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this policy or as required by law. Users may request deletion of their account and associated data at any time by contacting us directly.

6. Children and Age Restrictions

Relai Applications are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided personal information, we will take immediate steps to delete the data and restrict access.

7. User Rights and Controls

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may also manage your permissions, such as location and Bluetooth access, through your mobile device settings. If you have questions about your data or your rights, you may contact us using the contact information below.

8. International Data Use

Relai operates in the United States. By using our Applications, you consent to your information being transferred to and processed in the U.S. and other jurisdictions where our infrastructure or service providers are located.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at support@relai.us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through the Application or via email where required by law. The effective date at the top of this document reflects the most recent version. Your continued use of the Application after updates indicates your acceptance of the revised policy.